terms and conditions

Welcome to the herdy website terms and conditions for use. These terms and conditions apply to the use of this website and by accessing this website and/or placing an order you agree to the terms and conditions set out below.

1. Website Use
We, The Herdy Company Limited. are the supplier of branded giftware. Our registered address is: Yard 96, Stricklandgate, Kendal, Cumbria, LA9 4PU.

2. The Buyer and the Seller
"We" and "Us" means The Herdy Company Limited (registered company in England no. 6314903).
"You" means the person buying any goods or services from us.

3. Sale of Goods
When we accept your order, you agree to buy and we agree to sell to you the goods specified in the order at the price specified, subject to the Terms and Conditions set out here. We reserve the right to reject an order if we suspect that it is not a legitimate order.

4. Product Descriptions
We will take all reasonable care to ensure that all details, descriptions and prices of products appearing on the website are correct at the time when the relevant information was entered onto the system. Although we aim to keep the website as up to date as possible, the information including product descriptions appearing on this website at a particular time may not always reflect the position exactly at the moment you place an order. We attempt to be as accurate as possible when describing products on the website; however, to the extent permitted by applicable law, we do not warrant that product descriptions, colours or other content available on the website are accurate, complete, reliable, current, or error-free.

5. Placing an Order
Once you have placed your order, we will send to you an acknowledgement by email providing you with an order reference and the value of your order which has been debited to your credit/debit card. Unless we have notified you that we do not accept your order or you have cancelled your order in accordance with the Cancellation and Returns Procedures set out below, our acceptance of your order and the completion of the contract between you and us will take place when we have dispatched the goods ordered by you. Our acceptance of your order will be deemed complete at the time and date of dispatch. If you require any information regarding your order please contact us on the following number +44 (0)1539 739201 (open 9.00am to 5.00pm, Monday to Friday).

6. Availability and Prices
We cannot guarantee availability of all the goods, although we do try to make sure we have continuity of stock. In the unfortunate event of a supplier discontinuing a product, or the specification is altered slightly, we will inform you to allow you to decide whether to accept a "substitute" product or to cancel the order. You have the automatic option to accept or decline the substitution.

7. Time for Delivery
We allow 10 working days to despatch from receipt of the order to us. The lead times will start from the date we receive the order.
We always strive to ensure that delivery is achieved well within these timeframes. However, whenever we become aware that goods will take longer than the aforementioned timeframes, we will endeavour to contact you to give you the option of continuing to wait for the item, or to accept a full refund for the item in question.
Such delays may be due to seasonal peaks in demand, staff holidays/illnesses or unavoidable delays at our suppliers.
Goods are normally sent by first class mail and will require a signature on delivery.

8. Waiver
If we fail or decide not to rely on any of our rights under this agreement, that does not mean to say that we may not rely on those rights in the future.

9. General
The headings used in this Agreement are used as a reference only and do not form part of the Agreement.
This Agreement is governed by English law.
Nothing in this Agreement is to be read as limiting or removing a customer's statutory rights.

10. Acceptance
Upon receipt of the goods you must inspect the goods and you will be deemed to have accepted the goods unless you notify us that you have cancelled the order and/or you return the goods in accordance with the returns procedure.
If no such action is taken, we shall not be obliged to accept any rejection of the goods at a later date. Your statutory rights are not affected.

11. Cancellation of Order
We do not accept cancellations unless they are in writing/email and are received before dispatch of the goods.

12. "No Quibble" Guarantee
We hope that you are satisfied with our goods. If however we are satisfied that you have good reason to be dissatisfied, and you notify us (preferably in writing/email) of your dissatisfaction within 24 hours of receipt of the goods, we will be happy to replace them for you.
In the event that we require goods to be returned, this be at your cost. In that event we recommend that you get a "Proof of Posting" from your local Post Office, and ensure that goods are packaged to ensure that they are not damaged in transit.
NOTE: THIS GUARANTEE IS IN ADDITION TO AND DOES NOT LIMIT YOUR STATUTORY RIGHTS.