returns policy

We want you to love the Herdy products you have purchased from us! If for any reason you'd like to return an item, please keep them with the original packaging and receipt, and in the same condition as they were recieved. You can return items within 30 days of purchase for a refund or exchange. Certain items such as earrings are excluded for hygiene reasons, unless the items are faulty. Please check with our Customer Service team.


Online Purchase

Please telephone our Customer Services team to arrange a refund or return. We can only issue a refund once we have received the goods. To ensure your returned items are safely received, please pack with adequate protection to prevent damage in transit, as we're unable to refund items that are damaged on arrival. We also recommend sending via recorded delivery. Please note that we unable to refund returns postage costs for unwanted or incorrectly ordered items.


In-store Purchases

You can return items that were purchased in-store at any one of our Herdy stores. Please ensure the item is in its original condition and with a valid receipt. Items returned with a gift receipt are only eligible for exchange or gift card of equivalent value. Items returned without a receipt will only be credited at the current value. Items returned outside of our 30 days returns period can only be exchanged for alternative items up to the current value or a gift voucher.

If you're unable to return an item to store, please call our Customer Service team to arrange a postal refund or return.


Customer Service

Telephone:  01539 739202

Please return items to:

Returns Department
The Herdy Company Limited
13-15 Stramongate

For more information please see our terms & conditions or speak to a member of our Customer Service team.

herdy® is a registered trade mark and is used under licence by The Herdy Company Limited. All rights reserved 2019.